General FAQs
BirdDog Encoders: Tips for Encoding
Overview This article addresses some common concerns with BirdDog encoders: The encoder won’t find sources The encoded feed is poor quality (lagging, dropped frames, etc.) The encoder is outputting a black screen Audio will not pass through the ...
BirdDog Decoders: Tips for Decoding
Overview This article addresses some common concerns with BirdDog decoders: The decoder won’t find sources The decoded feed is poor quality (lagging, dropped frames, etc.) The decoder is outputting a black screen Audio will not pass through the ...
IPv6 & WebUI Access
How do I access the UI for my unit? The User Interface for BirdDog units is web based, which means that no software download is needed, and the UI can be accessed via your web browser. There are a couple of methods for accessing the WebUI on our ...
My Encoder Won’t Encode My Apple Product
Apple, HDCP, & BirdDog Encoders Apple products automatically implement something called HDCP into their output signals (for more information about HDCP, please refer to the following article: What is HDCP?). HDCP is not NDI compliant, so signals will ...
NDI Tools and your BirdDog Setup
Why do I need NDI Tools? NDI Tools is an essential part of any BirdDog setup. NDI Tools is a software suite created by NewTek that directly supports NDI setups. When it comes to BirdDog setups, Test Patterns and Studio Monitor are helpful tools to ...
Schedule a Call with BirdDog Support
Overview BirdDog Support does have a direct phone line (248-861-2100) you can call with quick concerns. Hours of Operation: Monday - Friday, 9a-5p US EST Many concerns tend to be resolved with help of our Getting Started article here. For more ...
Getting Started with your BirdDog Device
Overview Welcome to the BirdDog family! The following articles will help get you acquainted with your new BirdDog product. Before you begin setting up your device(s), there are a few things that will help setup go smoothly. Please refer to the ...
Recovering a Lost BirdDog Device on your Network
First Steps If any of the following things are true, we recommend opening a ticket with BirdDog Support here instead of attempting any recovery attempts: Your device is not receiving power with known, good cable connections The NIC lights on the RJ45 ...
BirdDog Decoder Compatibility
First Steps Product names below will navigate to their related overview page including a Tech Specs button in the top right corner for further compatibility details. For more information on the different types of NDI see our article below What is the ...
What is the difference between Full NDI and NDI HX?
NDI Protocols It is important to be aware of the different categories of NDI, each with their own unique set of benefits. BirdDog recommends contacting the NDI developers for detailed insight into these categorical differences, but the simplest ...
NDI Networking 101
Overview This article will help you set up and manage an NDI (Network Device Interface) network. It covers key steps, such as assigning IP addresses, discovering devices on the network, and selecting the right settings and hardware. While this ...
BirdDog Camera Firmware Release Notes
All HD Cameras Due to internal BirdDog requirements, our firmware releases don’t always have sequential numbering. To upgrade the firmware, please follow the Firmware Upgrade Instructions located in your firmware download. IMPORTANT After the update ...
How to use NDI Router with BirdDog!
Scopes and Picture Balancing
Software Not Working as Expected? (Best Practices)
Is your BirdDog software not showing your BirdDog devices, or not working as expected? These are a few of our best practices to ensure our software is working as expected. The user profile must be full admin and cannot have any restrictions ...
Best practices for USB MCU updates
Are you trying to update the MCU on your BirdDog device? There are some things that typically prove helpful in this situation, and we have included them for you here! We have found that formatting the drive to FAT16 (instead of FAT32 as listed in our ...
Simple Network Design Examples
Attached are some simple NDI Network Topography examples.
BirdDog Product General Warranty Terms
Overview Every purchase of a brand new* BirdDog product comes with a general warranty automatically included. Details about how this warranty works are outlined below There is no product registration required to activate the warranty Original ...
Formatting USB for MCU Update (Using Mac Devices)
If you need to prepare a USB drive for an MCU update, follow these simple steps using your Mac computer: Open Disk Utility: Click on the magnifying glass icon in the top-right corner of your screen, type "Disk Utility," and press Enter to open the ...
How to Program StreamDeck Preset Recall Commands for BirdDog Cameras
Configuring the Netgear M4250
API 2.0
The following Link is for the Updates API 2.0 Please note that you need to update all devices to the LTS firmware https://birddog.tv/AV/API/index.html
Finding an IP of a Camera while using a Mac
Download LanScan from the Apple App Store before beginning.
How To Use Access Manager
Discovery Service and BirdDog Devices
How to use the BirdDog On Screen Display (OSD)
Use Wireshark to Find a Lost BirdDog Device (IPv6)
Recovering a BirdDog Unit w/ IPv6
https://nettools.club/mac2ipv6
How to DECODE on a BirdDog Converter Device
Here is a video tutorial on setting up your BirdDog Device as a Decoder Requirements: Latest Firmware: bird-dog.tv/features/firmware-updates/ Google Chrome
BirdDog Test footage
Please feel free to use this test footage when setting up or troubleshooting your video system. Each sample file is generated at the native video rate as per its filename. Please take careful note to use the drop or non-drop frame versions to match ...
Reported Customization with HP & Cisco Switches
HP Switches: We've had customers report that HP 2530-24G-PoeP (j9773a) switch AND HP ProCurve 2920 needs to have the following command in order for ports to work correctly: no lldp config <port#> dot3TlvEnable poeplus_config CISCO: When setting ...
Legacy BirdDog Firmware Versions
Overview This list includes legacy firmware versions for a variety of products. It is not intended to be an exhaustive list and there may be some versions missing. If you cannot find the version you are look for please see the "Need More Help?" ...
How To Use BirdDog Neuralyzer ~ Factory Reset
First Steps Neuralyzer is a program intended for use with the products listed below. If you are having issues recovering a device not seen on the list below, take a look at our general recovery article here. P100 P200 A200 (Gen2) A300 (Gen2) P400 P4K ...
How to Format USB Drive for Baseboard Update
How to Use NDI Analysis from Newtek
Config File Creation for NDI Sources Outside of Local Subnet
When you are trying to decode FULL NDI signals from a source on a different subnet, you're going to need to make this file:
How to Set a Static IP Address on a BirdDog Device ~ Video
First Steps This article is intended to provide steps to assign Static IP Addresses for units still running legacy firmware. If your device is brand new and you are looking to set it up for the first time we highly recommend starting with our Getting ...