Recovering a Lost BirdDog Device on your Network

Recovering a Lost BirdDog Device on your Network

First Steps

If any of the following things are true, we recommend opening a ticket with BirdDog Support here instead of attempting any recovery attempts:

  • Your device is not receiving power with known, good cable connections

  • The NIC lights on the RJ45 port are not blinking orange and green
    Please note: the NIC lights on the P400 and P4K models are not currently active.

  • The screen on the device is completely blank

    Please note: this is in reference to screens built into the physical device (i.e. P110/P120, 4K Family, etc)

Recovery Methods

These steps are for recovering devices whose WebUI cannot be found. Some recovery methods only work with certain products which have been categorized below. If you need help identifying your product please refer to our website here. If these steps do not help we recommend opening a ticket with BirdDog Support here.


P-Series/A-Series Cameras; Flex/Mini converters

  • First, we recommend attempting IPv6 recovery. You can find an article outlining how to do this here.
    Your network must be IPv6 compatible. You can confirm this using this website.

  • Our Neuralyzer program can sometimes help and is outlined in a short video here.


PTZ Keyboard

  • Double check the IP Address of the Keyboard by checking its LCD menu using these prompts:

    • Setup Button > Network Configuration

  • Some Keyboards have a label on the underside of the unit. If yours does, try an IPv6 Recovery outlined here, using the MAC address listed on the aforementioned label.

  • Run a factory reset on the unit. You can find steps to do so here.



Maki and X-Series Cameras

  • Troubleshooting steps found here.


Play

  • Troubleshooting steps found here.

Need More Help?

If you have questions or concerns beyond the above, please reach out to help@BirdDog.tv

for further, one-on-one assistance. Providing us with specific details about the issue you are experiencing as well as troubleshooting that has already been attempted will help us to assist you better. We’re here to help! You can also book a phone call with one of our technicians using the following link: Schedule a Call with BirdDog Support



    • Related Articles

    • Getting Started with your BirdDog Device

      Overview Welcome to the BirdDog family! The following articles will help get you acquainted with your new BirdDog product. Before you begin setting up your device(s), there are a few things that will help setup go smoothly. Please refer to the ...

    • How to DECODE on a BirdDog Converter Device

      Here is a video tutorial on setting up your BirdDog Device as a Decoder Requirements: Latest Firmware: bird-dog.tv/features/firmware-updates/ Google Chrome

    • Use Wireshark to Find a Lost BirdDog Device (IPv6)

    • Legacy BirdDog Firmware Versions

      Overview This list includes legacy firmware versions for a variety of products. It is not intended to be an exhaustive list and there may be some versions missing. If you cannot find the version you are look for please see the "Need More Help?" ...

    • How to Set a Static IP Address on a BirdDog Device ~ Video

      First Steps This article is intended to provide steps to assign Static IP Addresses for units still running legacy firmware. If your device is brand new and you are looking to set it up for the first time we highly recommend starting with our Getting ...