Getting Started with your BirdDog Device

Getting Started with your BirdDog Device

Overview

Welcome to the BirdDog family! The following articles will help get you acquainted with your new BirdDog product. Before you begin setting up your device(s), there are a few things that will help setup go smoothly. Please refer to the following tips and articles while getting started.

Network 101

Network configuration is a key component of any NDI setup. BirdDog’s network guidance is directly derived from the NDI White Paper. While other network configurations are possible, our team is unable to effectively support configurations that fall outside of these guidelines. Below, you will find an article that outlines BirdDog’s best networking practices.

  1. NDI Networking 101

Firmware Updates

New units may not be on the latest firmware out of the box. We always recommend having our products on the latest release. All updated firmware releases can be found on our Downloads Page, along with update instructions, release notes, relevant update files, and user guides. You can find links to each product category below:


* Downloads for the BirdDog PTZ Keyboard can be found at the bottom of the Camera tab on the    

  Downloads Page.


Frequently Asked Questions

While our Knowledge Database includes a variety of articles covering many topics, there are some questions we see more frequently in support than others. Below, we have listed some of these common questions, along with articles that address each.


I can’t access the WebUI of a device on our network

Recovery Article

The MCU update isn’t going through (P-Series Cameras)

MCU Update Tips for P-Series Cameras


My Decoder will not discover or decode NDI sources

BirdDog Decoder Compatibility


I’m encountering issues with setting up my BirdDog PLAY

PLAY Setup Tips


I’m seeing unexpected behavior with my X1/X1 Ultra

X1 & X1 Ultra Recovery


My 4K Family device is stuck on a “Booting…” screen

Stuck on "Booting..." – Troubleshooting Guide

Need More Help?

If you have questions or concerns beyond the above, please reach out to help@BirdDog.tv for further, one-on-one assistance. Providing us with specific details about your setup, goals, as well as issues you are experiencing will help us to assist you better. You can also book a phone call with one of our technicians using the following link: Schedule a Call with BirdDog Support


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