Schedule a Call with BirdDog Support

Schedule a Call with BirdDog Support

Overview

BirdDog Support does have a direct phone line you can call with quick concerns. That phone number is 2480-861-2100. For more advanced concerns that require hands-on or remote assistance our team requires a remote session to be scheduled in advance, with limited availability based on the bookings link provided below. 

There are a series of common issues we see that have articles associated with them which are found in our Getting Started article here. 

Bookings Links
BirdDog Support is unable to troubleshot networks directly. We are limited to troubleshooting our own devices and cannot provide direct assistance on third party programs, hardware, or high level integration concerns. 

*Please Note: Bookings are currently not available until January of 2025 due to limited hours during the holiday season. The link below will reactivate on January 2nd, 2025.
  1. 15 Minute Session
    1. Recommended for password resets, general questions, or assistance in locating a WebUI that cannot be found
  2. 30 Minute Session
    1. Recommended if you have more than one device on site experiencing an issue. 
  3. 1 Hour Session
    1. Recommended for issues requiring a longer explanation, or on-site activity including a complex installation involving multiple devices, moving pieces, and/or networking concerns.
Opening a Support Ticket
If you have questions or concerns beyond the above, please reach out to help@BirdDog.tv to open a ticket with us. Providing us with specific details about your setup, goals, as well as issues you are experiencing will help us to assist you better.

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