Connect
Why does a connection time out after it has connected and has been running?
The "Connection Timeout" message may also appear if the SRT connection breaks and out endpoints are not able to auto reconnect. Should a connection break, it may be due to a RTT that is too high compared to SRT Latency setting. Please allow for at ...
Why does my enpoints not connect when they did earlier?
When you have used a UDP port on a connection and stops it, it may take some time before the worker is removed and release the port. You can try to use another port, or restart the EP. That should ensure that the port has been released.
Do you support the use of proxy servers?
Yes, http (NB! Only http 1.1, not http 2) proxy servers are supported. You can configure the proxy by creating a "proxy.json" file besides the "settings.json" file. The location for these are %AppData%\Roaming\birddog_connect\ It must contain a json ...
Troubleshooting Claiming problems
Claiming your endpoint after installation should be a straight forward process, after the installer is done a popup window with the claim code should automatically appear. However, we do see that sometimes endpoints do not give our clients this claim ...
Subscription management
All subscriptions can be managed under Company --> Subscription management. Please download the user manual for information on how to purchase and activate subscriptions: https://app.birddog.cloud/download/birddog-cloud/latest/pdf-manual
How to update the endpoint to the latest version?
If you see a green arrow next to the enpoint name in the Connections page, please update your endpoint by right clicking on the endpoint name and select "Update" Please also refer to the user manual for more information. ...
Endpoint is not seeing any NDI sources
After claiming the Ep for the first time, windows firewall excemption pop up should occur. Please allow the BirdDog Connect worker though the windows firewall. If you forgot, please add it to the windows firewall allowed apps. If the BirdDog Connect ...
No NDI output on a SRT connection
After a connection is created, there is no NDI output or very low frame rate on the RX endpoint. Please try to use NDI Time Stamps as Timecode handling. Low frame rate could also indicate poor hardware performance. If there is no FPS shown on the RX ...
High latency on SRT connections
If you are experiencing high latency, first make sure that you are using correct Timecode Handling and change to another to see if this helps. There may be an issue with the NDI source not producing consistent NDI Time Codes. High latency may also ...
Connect WebStream problems
Here are some common issues with Connect WebStream Connections: 1. I get Connect WebStream from EP connected, but video does not start in app or web player. it looks like possibly your fw is blocking the connection. Please refer to the Network ...
Port forwarding - What is it?
A port forward is a way of making a computer on your home or business network accessible to computers on the internet, even though they are behind a router or firewall. It is commonly used in gaming, security cameras, home automation, and the ...
What is SRT Caller --> Listener?
SRT Caller-Listener is a mode of operation for the SRT (Secure Reliable Transport) protocol, which is a low-latency, high-performance video streaming protocol that is designed to deliver high-quality video content over unreliable networks such as the ...
Troubleshooting "Connection Timeout"
Connection Timeout is usually caused by the fact that the 2 EP cannot create the SRT connection on the selected UDP port. This can be caused either by a firewall configuration problem, or that the UDP port is currently being occupied. A previous ...
SRT Networking documentation
SRT Networking To access BirdDog Connect networking document click on the link To access SRT Networking in the Haivision SRT Deployment guide click here
Timecode Handling on BirdDog Connect connections
Timecode Handling on BirdDig Connect Connections When you set up a connection in BirdDog Connect you have 3 options for what timecodes to use for the encoding of the stream. NDI Timestamp - The NDI SDK stamps the frame when sending from the source. ...
Connection Subscriptions
Subscriptions BirdDog Connect is licensed by Subscriptions. This allows access to the platform for a certain number of concurrent connections. For example, each live connection you have between two locations counts as a single connection. You can ...
Connect Daemon Terminates When Loading
Windows application logs throws error in the performance counters: Application: birddog_connect_daemon.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: ...
"My Claim Code is Already in Use?"
If the Cloud installation program issues you a code and tells you that it is already in use when you attempt to connect it to your Cloud account, there is a problem with the computer's root system - essentially, the computer is using the same ...
BirdDog Connect & Nvidia Encoding (NVENC)
The preferred way to encode on BirdDog Connect is to use a GPU encoding method. Specifically, Nvidia graphic cards use acceleration that allows users to leverage the processing power of the GPU and take the workload off the CPU. This is far more ...