Connection Subscriptions

Connection Subscriptions

Subscriptions 


BirdDog Cloud is licensed by Subscriptions. This allows access to the platform for a certain number of concurrent connections. For example, each live connection you have between two locations counts as a single connection. You can select the appropriate package for your organisation when purchasing a Subscription Package. The amount of connections can be changed at any time (increased or decreased) according to your current requirements. 

It is possible to auto-renew subscriptions to ensure the service continues uninterrupted. 


Connection Subscriptions explained 


When you first sign up for BirdDog Cloud, you are not subscribed for any connections. This means that each connection will be watermarked with a 'Trial' message burned in. 

You may select a package from the shop, this package will have the included number of connections. These connections represent the maximum number of simultaneous, or concurrent media connections you have operating across your organisation. The system will count any type of connection in this number, including RTMP, Cloud SRT, Cloud Connect, Generic SRT and Recording. If you exceed the number of subscribed connections in your BirdDog Cloud organisation the subsequent connections will also be watermarket with a 'Trial' message burnt in. 

The moment your connection is stopped, the usage is released allowing you to use a different connection. You are able to purchase extra connections to scale BirdDog Cloud to your organisations needs. 

Please note that any connections that were active when an Endpoint went offline will be counted. You should always stop any connections before shutting down an enpoint. 


Purchasing a Subscription Package 


  1. In the Shop, you can purchase Packages that are appropriate for your Company requirements. Please view the Packages and Pricing on this webpage. 
  2. During the purchase process you will have the option to disable automatically activate your purchase, it is recommended to use this method.


Please refer to the user manual found under the downloads section. 

    • Related Articles

    • Troubleshooting "Connection Timeout"

      Connection Timeout is usually caused by the fact that the 2 EP cannot create the SRT connection on the selected UDP port. This can be caused either by a firewall configuration problem, or that the UDP port is currently being occupied. A previous ...

    • No NDI output on a SRT connection

      After a connection is created, there is no NDI output or very low frame rate on the RX endpoint. Please try to use NDI Time Stamps as Timecode handling. Low frame rate could also indicate poor hardware performance. If there is no FPS shown on the RX ...

    • Subscription management

      All subscriptions can be managed under Company --> Subscription management. Please download the user manual for information on how to purchase and activate subscriptions: https://app.birddog.cloud/download/birddog-cloud/latest/pdf-manual

    • Why does my enpoints not connect when they did earlier?

      When you have used a UDP port on a connection and stops it, it may take some time before the worker is removed and release the port. You can try to use another port, or restart the EP. That should ensure that the port has been released.

    • Cloud Connect problems

      Here are some common issues with Cloud Connect (CC) Connections: 1. I get CC from EP connected, but video does not start in app or web player. it looks like possibly your fw is blocking the connection. Please refer to the Network document for BirdDog ...