Common Setup Questions

There are some issues that are commonly encountered by end users when attempting to set up their BirdDog PLAY. The following points address these common concerns.

Setup Tips & Solutions

1. Play Replacement Program
   If you have a Gen 1 PLAY (our older model without fan or vent holes), it may be helpful to consider participating in our PLAY Replacement Program. This program offers the option to have Gen 1 PLAYs replaced with our newer, Gen 2 model at no cost to the end user. You can find more information about this program here: PLAY Replacement Program
   
   

2. Gen 2: Technical Bulletin
   If you have a Gen 2 PLAY (our newer model with fan and vent holes), please refer to the following article for a few possible solutions: Technical Bulletin for Gen 2 PLAY
   
   

3. IPv6
   Regardless of whether you have the new or original model, the following recovery method can also be helpful: Recovering a BirdDog Unit w/ IPv6
   
   

4. Factory Image Process
   The following resource is also helpful in addressing a myriad of concerns: PLAY Factory Image Process
   
   

Need More Help?

If you have questions or concerns beyond the above, please reach out to help@BirdDog.tv

for further, one-on-one assistance. Providing us with specific details about the issue you are experiencing as well as troubleshooting that has already been attempted will help us to assist you better. We’re here to help!