Stuck on booting troubleshooting guide

Stuck on booting troubleshooting guide


If you have tried to update your 4K HDMI, SDI, or Quad you might run into where the OLED is stuck on booting for 30+ minutes.  This is a symptom that the USB drive image file was not able to be mounted and read by the device.
The device is rarely actually in a bricked state, but just stuck looking for a booting image to use, and chances are the file it tried couldn't be read.

1. Make Sure your USB drive is formatted properly

- Make sure that your USB is drive is reformatted to only 1 partition. If you're on Windows check disk management, often a EFI disk partition can be on the USB drive and a standard Windows format will NOT clear it.
- Below is a screenshot of a USB drive right after trying to use windows default reformat, the 4K device will try to read the primary petition and never read the unallocated part that the update image is on.


- In order to solve this, you can try using a different formatting software such as SD card formatter, which will properly clear the partition
https://www.sdcard.org/downloads/formatter/



After formatting your USB drive should look like this, you can now copy over the extracted 3.6Gb image file and rename it to "BirdDog_USB" and try the process again.


2. Double check the file extractions

With the update folder you downloaded from the BirdDog website, make sure that you have extracted the whole folder before proceeding to steps 1 or 2.
Below shows the compressed folder right after download, you can see that the folder shows a zipped file


Simply right click on the folder and look for the extract all button


After extracting the folder you will use for the update files will now look like this without the zipper icon over the folder


Now within the step 2 folder there is the image update file which is compressed by gzip. when compressed the file is around 480MB


Right click on this file and use a unzip program like 7zip or Winrar to extract the GZ file into a image file


Once extracted it will now appear as an image file and is around 3.6GB that you can rename to "BirdDog_USB" and proceed with the reimage process steps again.




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