Play - Factory Image Process

Play - Factory Image Process

Firmware Factory Image Instructions

BirdDog PLAY

The following is the complete factory re-image process. Please read and follow the instructions carefully. Failure to do so may cause the device to become unrecoverable.


What You’ll Need

a.     PC running Windows 10 or above.

b.     Your BirdDog PLAY device.

c.      USB-C type cable to connect your PC to the BirdDog PLAY.

d.     Download the following files from this location.

•         AndroidTool_Release

•         DriverAssistant

•      PLAY_xxx.img (OS image)

Check out the following links for a video walkthrough!
For help with downloading and installing the software Click Here!
To skip to the Re-Imaging process Click Here!

Procedure

1.     Navigate to your downloaded files and double click on DriverAssistant_4.5/DriverInstall.exe. When prompted to extract files, make sure to choose a file location you can access easily, such as the desktop.


2.     Click the Install Driver button. Click the OK button when complete.

            

3.     Navigate to and double click on AndroidTool_Release/AndroidTool.exe

            

The updater interface is displayed. The interface may take a minute to load.

            
4.    Select the Upgrade Firmware tab.
            

5.     Insert a suitable tool into the audio port (paper clip) and press and hold the reset button while connecting the PLAY to the Windows PC using the USB-C cable. There may be a light click when the button is pressed. When successfully connected the text at the bottom will read "Found One LOADER Device". If the text reads No Devises Found, unplug the Play and try this step again. Once the program detects the Play, the reset button can be released.


            

6.     Click the Firmware button and navigate to your downloaded PLAY_xxx.img file.

            
7.   Click the Upgrade button and wait for the process to finish.
            

8.     Remove the USB-C cable from the BirdDog PLAY to reboot the device.

9.  The BirdDog firmware is correctly installed when the System Name displays “birddog - (the last 5 digits of the PLAY MAC address)”.

           

10.  The OS update process is now complete. If the Play is still exhibiting symptoms, please contact Help@BirdDog.tv for further assistance.


    • Related Articles

    • PLAY Setup Tips

      Common Setup Questions There are some issues that are commonly encountered by end users when attempting to set up their BirdDog PLAY. The following points address these common concerns. Setup Tips & Solutions Play Replacement Program If you have a ...

    • Studio-NDI · Factory Image Process (REV4)

      The following is the complete factory re-image process. This process should fix: Studio devices that are "Stuck on Startup"  Startup and get stuck on the "IP scroll" during bootup  WebUI menu screens are corrupt and not displaying correctly.  Please ...

    • Factory Image Process for 4KFamily

      ​ ** Please note, I am using a USB 3 stick in this video. ​ 4KHDMI: 4K HDMI Image 4KSDI: 4K SDI Image 4KQUAD: 4K Quad Image WinRaR: https://www.win-rar.com/ BirdDog Downloads Page: https://birddog.tv/downloads

    • PLAY Firmware Update Instructions

      BirdDog PLAY Firmware Update Instructions What you will need 1 x BirdDog PLAY firmware update .fw file 1 x BirdDog PLAY unit Procedure System Firmware Update This update is a single-step process performed from the BirdUI. 1. Download the firmware ...

    • PLAY Firmware Release Notes

      PLAY Firmware Release Notes 06/19/24 Firmware 1.32 -------------------------------------------------- This release contains the following fixes: Primary source will now properly reconnect back from failover when video signal is reestablished Primary ...